Frequently Asked Questions

Do you allow pets?

Cabin 12 is our ONLY cabin that allows pets on a case-by-case basis with a pet deposit.  Please contact us via phone to make a reservation if you would like to bring a pet and stay in cabin 12.

What is your cancellation policy?

14 days or more notice = Full refund 

8-13 days notice = 50% refund  

7 Days or less = No refunds

*We will by happy to give a one-time reschedule to any reservation 8 or more days from the day of checkin.

Were is the Office?

We do not have a check-in office at the cabin location; we provide a "Virtual Check-in" procedure used by many vacation rentals around the world.  Everything needed for your stay will already be provided at your cabin.

 

If you need us for any reason, please call us 24/7 hours a day at 1-888-729-9030.  We have local staff that can handle any rental issues.

 

How do I Check-In?  

Check-in time is 3pm on your date to arrive.

Full Payment on all cabin rentals is required at time of booking and the cancellation policy above applies.  You will receive an email reservation confirmation receipt immediately after completing your online booking and payment.  Once you have received your confirmation email, you are confirmed.  While booking your reservation BE SURE TO provide us with a CELL PHONE number in the area requested so that we can communicate with you during your checkin and stay.

STEP 1-  Some time before 3pm, you will receive a "welcome text" will be sent to the cell phone number provided in your reservation, informing you that our cleaning crew is currently at your cabin preparing it for your arrival.

STEP 2-  You will receive another text at or before 3pm providing you with the Cabin Instructions to Enter.  You will also receive photo of a Map explaining the location of your cabin in this text message.  We have digital locks on our cabin doors that require you to ENTER a CODE to gain access.  The CODE will be sent to you within this second text message.

STEP 3-  Enter the code we just provided to you via text message and enter your vacation rental.

If you have any problems or questions, simply call us at:  1-888-729-9030 

How do I Check-Out?

Check- out time is 11am on your date of departure.

STEP 1- Please have all dishes washing in the machine or soaking in soap and hot water in the sink.

IMPORTANT STEP 2- Please put all your trash in the outside canister.  If you have a lot of trash which will not fit in the canister, take your trash to our resort dumpster.  The location of the dumpster is identified on the MAP we texted you that shows your cabin location.  The dumpster is located to the right of the large red fire station building near the right side of the property.

STEP 3- Please LOCK you cabin door when you leave.

STEP 4-  Respond via TEXT informing us that you have completed the Check-out procedures and have left the cabin.

STEP 5-  Travel safely and come back and see us soon!

Is there an outdoor Grille?

Every cabin has an outdoor charcoal grill similar to those found at all State Parks.

Do you provide Charcoal?

We do not provide Charcoal; please bring charcoal if you intend to use the grille.

Do you provide linens?

All Linens have been cleaned and put on each bed and additional blankets are located in each cabin.

 

Do we need to bring our own towels? 

All towels needed for indoor use are provided, please use a towel more than once so that you have enough for your stay.  Outdoor towels you may need for Swimming or any other outdoor activity are NOT Provided, so please bring what you may need based on your planned outdoor activities.

 

Do we need to bring Shampoo, Conditioner, Hair Dryer, Coffee Maker, etc, etc.....?

We provide a STARTER SET of shampoo, conditioner, 1-role of paper towels, and coffee which should last for two days or more depending on use.  We do not re-stock these items during your stay, so please plan accordingly. 

 

Our coffee makers are traditional "Mr. Coffee" brand and we provide all the filters you will need, but bring your own coffee if you desire more quantity than we provide. 

 

We provide an at least three roles of bathroom tissue, please just call us to request more if needed during your stay. 

Do you provide Daily Cleaning Services / Hotel type Services?

We do not.  Your vacation rental is prepared with a starter set of all items listed above.  All rentals 4 nights or longer can request towel and/or linen service after their 2nd night stay.

Do you have fold out cots or blow-up camping beds?

We do not, but many of our guests bring the blow-up type beds commonly purchased at Walmart to add a bed for the kids or additional guests.  For Fire Safety regulations, we do have a maximum number of guests allowed per cabin; please call us to discuss any reservation that will require additional cots / beds.

Do you have a Swimming Pool?

No

Can we swim in the River?

Not advised; the water is 48-52 degrees, and the currents can change rapidly during rain and also when damn generation levels increase on a daily basis.

Were is the best place to go swimming; have a picnic, play at a lake or beach?

Dam Site Recreation Area.  We have listed some relevant websites below.

LOCATION:  315 Heber Springs Rd N, Heber Springs, AR 72543

Google Listing:  https://goo.gl/maps/N9uccsLbmsC2

Corps or Engineers website:  https://www.swl.usace.army.mil/Missions/Recreation/Lakes/Greers-Ferry-Lake/

Do you have fishing guides who can take us fishing?

ABSOLUTELY!  Give us a call and we'll help get everything scheduled for you.

Recommended guides:  https://www.lobolandingresort.net/activities

Do you Rent Boats?

We do Not.  We offer guided fishing trips with a professional fishing guides who will take you out of the river in their own boats and provide everything you need to have a safe, fun day on the Little Red River.  If you want to enjoy Greers Ferry Lake, we recommend renting a boat from the Dam Site Marina, there website is linked here:  http://www.damsitemarina.com/

Can I bring my own Boat?

Absolutely.  We do not recommend that you bring a bass boat, as the river can be very shallow.  A small jon boat or a true "River Boat" with a jet motor is needed to properly and safely navigate the river.  During Damn Generation times, the river is only recommended for experienced boaters.

Do you rent kayaks, canoes, bikes, etc?

We recommend Sulphur Creek Outfitters in Heber Springs for all your Kayak, Canoe, and Biking needs.  They have exceptional equipment and can provide shuttle services for you and your family.

Sulphur Creek Outfitters website:  https://www.screekoutfitters.com/

Can we walk down to the shore and fish from the cabin?

Most of the cabins are elevated some distance from the river shore so that they are located outside the flood plan.  With few exceptions, it is difficult to get directly down to the river from the cabin.  Our fishing dock is open to our renters free of charge and is an excellent place to fish.  

Were can I go wade fishing near by?

There is no location at Lobo Landing that has access to wade fishing due to the depth of the water.  Libby Shoals is the closest location to wade fish and it is located a half mile up the highway to the right of the resort.  Look for the paved parking lot and the big GREEN sign posted by the State of Arkansas that says "LIBBY SHOALS"

Whats the River conditions right now?

Take a look at our LIVE RIVER CAM located on Cabin 15:  https://www.lobolandingresort.net/live-river-cam

How far away is the town of Heber Springs?

10 minute drive.

Where should we eat?

Angie's Hideaway;  Chuck's Dinner;  Mack's Fish House;  Cafe Klasers

Do you own Lobo Landing?

Lobo Landing is a collective group of properties, each individually owned, and whom are all a part of a Property Owners Association (POA).  The fishing dock is collectively owned by the POA and is open to all property owners or owners guests (renters).  FIREFLY Cabin Rentals LLC owns seven cabins at the Lobo Landing location.

Do you own the Marina at Lobo Landing?

No, it is privately owned.

Physical address

#20 Vogel Drive

Heber Springs, AR.  72543

Contact Us

We Accept all Major Credit Cards

Firefly Cabins at Lobo Landing

TEL: 888-729-9030

E-MAIL: Firefly@FireflyCabinRentals.com

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